May 11, 2016

TSA changes protocol at airport

From the city,
BOARDING PASS CHANGE

Redmond Municipal Airport became aware late April of a change the Transportation Security Administration (TSA) implemented, 4/29/16, which may inconvenience and affect a large number of passenger.

TSA may be unable to accept paper boarding passes printed by passengers effective April 29.  

TSA boarding pass bar code scanners must be able to successfully scan boarding passes printed by passengers. If the bar code has a smudge, doesn’t print properly, or the ink is too light TSA may not be able to successfully scan it. When unable to scan a boarding pass the passenger must present either; an electronic boarding pass on a mobile device, or a printed boarding pass from the air carrier’s self-serve kiosk or customer service counter. 

Passengers with printed boarding passes that do not scan, may find themselves in a situation, depending on the time, of being unable to secure a paper boarding pass from the air carrier’s self-serve kiosk or customer service counter if the “cut off” time has occurred for checking-in.

TSA determined this is a necessary change to ensure security of all passengers.


The Redmond Municipal Airport (Roberts Field - RDM) is the aviation gateway to Central Oregon. Owned and operated by the City of Redmond, the airport offers a full range of general and commercial aviation services.  RDM is served by four air carriers; Alaska Air, American Airlines, Delta Air Lines, and United with direct flights to Denver, Los Angeles, Portland, San Francisco, Salt Lake City, and Seattle.  For more information please visit us online at www.flyrdm.com.
Spokesman file

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